Automated SMS & Email for Surf Schools
Everyone knows what's happening. You send nothing manually.
When the beach changes at 7am, you need every participant and instructor to know — immediately. Not via a WhatsApp message they might not see. SurfSlot sends SMS and email notifications automatically for bookings, reminders, changes, and cancellations — with customisable templates and dynamic variables.
Highlights
- SMS and email for all lesson events
- Booking confirmations sent instantly
- Lesson reminders (customisable timing)
- One-click beach/time change notifications
- Instructor assignment and change alerts
- Custom templates with dynamic variables
What Gets Sent Automatically
| Event | Who Gets It | Channel | |-------|-----------|---------| | Booking confirmed | Customer | Email | | Waiver link | Each participant | Email | | Lesson reminder | All participants | SMS + Email | | Beach change | All participants + instructors | SMS | | Time change | All participants + instructors | SMS | | Cancellation | All participants + instructors | SMS + Email | | Instructor assigned | Instructor | SMS | | Payment reminder | Customer | Email | | Balance overdue | Customer | Email |
SMS vs Email — When Each Matters
- **Email** for detailed information: booking confirmations, waiver links, payment receipts - **SMS** for time-critical updates: beach changes, cancellations, instructor assignments - **Both** for lesson reminders: email for details, SMS for the nudge
Custom Templates
Create notification templates with dynamic variables: - `{student_name}` — participant's first name - `{lesson_date}` — lesson date - `{lesson_time}` — lesson start time - `{beach_name}` — assigned beach - `{instructor_name}` — assigned instructor Example SMS: "Hi {student_name}, reminder: your surf lesson is tomorrow at {lesson_time} at {beach_name}. Meet your instructor {instructor_name} at the car park. See you there! 🏄"
Frequently asked
How much do SMS notifications cost?
SMS are included in your SurfSlot plan up to your tier's limit. No additional per-message fees.
Can I customise which notifications are sent?
Yes. Every notification type can be turned on/off, and templates can be customised per product or globally.