SurfSlot Terms of Service

Last updated: August 2026. Please review these terms carefully before creating an account.

1. Platform Overview

SurfSlot ("the Platform", "we", "us") is a technology platform that provides operational management tools for surf schools and water sports businesses ("Schools", "you"). SurfSlot is not a surf school operator, instructor, booking agent, or payment processor. We provide software tools only.

2. Service Description

SurfSlot provides Schools with tools for managing bookings, lesson scheduling, instructor coordination, condition monitoring, customer communications, and payment processing integration. All operational decisions remain solely the responsibility of the School.

3. Platform Service Fee, Invoicing & Payment

SurfSlot charges a platform service fee of 10% on each completed booking processed through the platform. This fee is added on top of the School's advertised price and charged to the end customer at checkout. Schools keep 100% of their listed price.

The 10% platform service fee is inclusive of IVA (VAT) at 23%. SurfSlot will issue a monthly invoice to the School detailing all bookings processed, the corresponding commission amounts, and the IVA breakdown. Invoices are issued at the beginning of each calendar month for the preceding month's bookings.

Payment of invoices is due within 15 days of issue. Non-payment or late payment may result in account suspension and/or interest charges at the maximum rate permitted by applicable law.

The platform service fee is automatically collected and settled through Stripe Connect at the point of each booking via the application fee mechanism. The monthly invoice serves as the formal VAT/IVA document for accounting and tax purposes.

4. Limitation of Liability

To the fullest extent permitted by applicable law:

• SurfSlot is not liable for any injuries, accidents, damages, or losses arising from surf lessons, water sports activities, or any other services provided by Schools.
• SurfSlot is not liable for payment disputes, refunds, chargebacks, or financial losses between Schools and their customers.
• SurfSlot is not liable for equipment failures, instructor errors, condition misjudgements, or operational decisions made by Schools.
• SurfSlot is not liable for any business losses, lost revenue, or consequential damages arising from platform downtime, bugs, or service interruptions.
• SurfSlot provides condition monitoring data as informational guidance only. All safety decisions remain the sole responsibility of the School.
• SurfSlot is not liable for the content, accuracy, legal sufficiency, or enforceability of any waiver, liability release, or terms and conditions created, uploaded, or configured by a School. SurfSlot provides the digital waiver tool as a convenience feature only and does not provide legal advice or review waiver language.

5. School Responsibilities

By using SurfSlot, the School acknowledges and agrees that:

• The School is solely responsible for the safety of all participants, instructors, and staff.
• The School maintains adequate insurance coverage for all activities offered.
• The School complies with all local laws, regulations, and licensing requirements.
• The School is responsible for the accuracy of all information provided on the platform.
• The School is responsible for managing customer relationships, disputes, and refunds.
• The School is solely responsible for drafting, reviewing, and maintaining the content of any waivers or liability releases used through the platform. Schools should seek independent legal counsel to ensure their waiver language is appropriate, enforceable, and compliant with applicable local laws.
• The School will configure appropriate waivers and terms for their customers.

6. Manual Entry Policy

SurfSlot allows Schools to manually add participants to lessons via the dashboard for operational flexibility (e.g. walk-ins, phone bookings). However, manually entered participants must not exceed 30% of the School's total bookings over any rolling 30-day period.

Manual entries bypass the platform's automated commission collection. If a School's manual entry ratio exceeds the 30% threshold, SurfSlot reserves the right to take one or both of the following actions:

• Account termination — immediate suspension or permanent termination of the School's account.
• Subscription fees — imposition of a fixed monthly subscription fee to compensate for lost commission revenue, at a rate determined by SurfSlot at its sole discretion.

SurfSlot monitors the ratio of manual entries to online bookings automatically. Schools will receive a warning notification when manual entries approach the 30% threshold. Continued excessive manual entry after receiving a warning will be treated as a violation of these terms.

7. Data & Privacy

SurfSlot processes data on behalf of Schools. Each School remains the data controller for their customer information. Schools are responsible for compliance with applicable data protection laws (including GDPR where applicable). SurfSlot will process data only as necessary to provide the platform services.

8. Aggregated Data & Sector Reporting

SurfSlot may use data generated through your use of the platform to produce aggregated, anonymised reporting on the surf-lesson sector — for example activity volumes by region, seasonality, participation trends, and the impact of ocean conditions on lesson delivery. Such reporting may be shared with third parties including national surfing federations, tourism bodies, and industry partners.

This reporting will never identify your school, and will never include your pricing, your revenue, your customer data, or any figures attributable to an individual business. Data is only included where a reporting group contains at least five schools, so that no individual school can be identified. Your customers' personal data is never shared with third parties for this purpose.

9. Account Termination

SurfSlot reserves the right to suspend or terminate any School's account at its sole discretion, including but not limited to cases of:

• Violation of these terms (including exceeding the manual entry threshold)
• Non-payment of commission fees
• Fraudulent or harmful activity
• Provision of false or misleading information

Schools may request account deletion at any time by contacting support.

10. Indemnification

The School agrees to indemnify, defend, and hold harmless SurfSlot, its founders, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses arising out of or relating to the School's use of the platform or the School's business operations.

11. Changes to Terms

SurfSlot may update these terms at any time. Schools will be notified of material changes via email. Continued use of the platform after notification constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of the European Union and the applicable jurisdiction of the School's country of registration.